Lifetime Warranty

At Krusell, we believe in all of our products and hope you are as delighted with them as we are. Take a peek at our global product warranties below. If you have any questions, please contact our warranty department at warranty@krusell.se to answer any questions.

 

IS YOUR DAMAGED PRODUCT COVERED BY LIFETIME WARRANTY?

The Lifetime Warranty is valid on all cases, covers and other Krusell accessories. If your particular case is not available, i.e. if we do not have it in stock anymore, you will get to choose a suitable replacement of our universal cases instead. We do not give any refunds. Please read under the correct section below to find out if the damage of your Krusell product qualifies for the lifetime warranty.

 

CASE, POUCH, COVER or BAG


Yes

  • If you are the original purchaser.
  • If your case shows a defect that is related to a production failure.

No

  • If your product is subject to fair wear and tear.
  • Alternation, or force majeure, such as floods and earthquakes.
  • Krusell will not assume any responsibility for any loss or damage incurred in shipping.
  • Any repair work on Krusell products by unauthorized third parties voids any warranties.
  • Krusell does not take any responsibility for third party products, i.e., Krusell will not reimburse any damage to devices used together with Krusell products.

 

SCREEN PROTECTOR


Yes

  • If you are the original purchaser.
  • If your screen protector shows a defect that is related to a production failure.

No

  • If incorrect preparation
  • Installation error, this includes bubbles and trapped debris or incorrect alignment
  • If abnormal use
  • If your product is subject to fair wear and tear
  • Damage from fluids due to cleaning is not covered by the replacement warranty
  • If product been exposed to extreme cold
  • If product been exposed to extreme heat
  • Excessive force against the product
  • Accidents
  • Damage from fire, explosion, liquid submersion or discoloration
  • Alternation, or force majeure, such as floods and earthquakes
  • Krusell will not assume any responsibility for any loss or damage incurred in shipping
  • Krusell does not take any responsibility for third party products, i.e., Krusell will not reimburse any damage to devices used together with Krusell products.

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