Menu

Customer Service

Shipping & Delivery

We deliver worldwide and all our products are shipped from Sweden.

We are offering two ways of shipping method. Please choose your option in the checkout counter.

1. Free of charge shipping – standard postal service on your risk. Shipments are sent free of charge by PostNord standard postal service to your delivery address. Bigger parcel will be need to be picked up at nearest PostNord or their local partners pick up site. In this case you will be notified by PostNord or their local partners with detailed pick up information.
Estimated delivery time within Sweden is 1-2 business days, within Scandinavia 2-4 business days, within Europe 4-7 business days and outside Europe 5-20 business days.

2. UPS Standard/Expedited/Express (cheapest available service), trackable service on our risk. Shipments are sent to your delivery address, with an added fee of:

  • 50 SEK within Sweden
  • 100 SEK within EU
  • 150 SEK outside EU but within Europe, United States, Canada and Mexico
  • 300 SEK rest of the world

Estimated delivery time within Sweden is 1-2 business days, within Scandinavia 2-4 business days, within Europe 4-7 business days and outside Europe 5-15 business days.

Please note that PO Box addresses cannot be used when shipping via UPS.

Orders sent by standard postal service is not trackable.
Orders sent by UPS is trackable, and the tracking No will in this case be emailed to you right after the orders has been dispatched.

Privacy & Security

All info is available at our privacy policy page.

Returns & Replacements

We allow 30 days return right of your item. You must contact customer support before returning your item. To use your return right the received product can’t been used. You have the right to examine and to carefully functionally test the products you have purchased, but product and package needs to be in an unchanged condition.
Please contact our Customer Support as quickly as possible with the following information:

  • Order number (visible in the order confirmation)
  • Your requested change or cancellation

You will then receive a KRGA number (Krusell Return Goods Authorization number) and be asked to return the product to us. Please note that the return shipping cost is not covered by us. We recommend you to use regular mail. Take a photo of the package together with the receipt and email this to us together with the KRGA number. Any refund will be sent to the original purchaser’s method of payment. We will refund the amount as fast as possible, but since we have third parties processing the transactions, please allow up to 30 days until the money is transferred and received.

Ordering

When you have entered your order in our web shop and after we have received your order, we will email an order confirmation to you. Please make sure that you have entered the correct email address.

On the order confirmation you will see all information about the order you have placed.

Payment, Pricing & Promotions

The prices shown is in the currency SEK (Swedish Krona).

Payment options for swedish customers: MasterCard, VISA, American Express or by direct bank debit or by Klarna invoice.

Payment options for International customers: Mastercard, Eurocard, VISA or American Express via Payex.
Please note that an automated currency exchange will take place with the currency rate applied by the credit card company of your card.

We use 3D Secure, which makes card payments secure. Krusell cannot see your card information or in any way save it. All our transfers are running with encrypted connection.

The prices includes Swedish VAT.

  • Are You living in an EU-country?
    No additional VAT, duty or import fee’s will be charged once the package reaches your destination country.
  • Are You living in a non EU-country?
    You may be charged additional VAT, sales tax, duty or import fee’s depending on the laws of the particular country. For further information, please contact your local customs office.

Viewing Orders

If you have registered an account with us, you can always log in and see your current order as well as any order history.

CONTACT US

Tel. +46-31 338 00 00
support@krusell.se